Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Home Kit no longer working off wifi

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DrClaw
Aspirant
Aspirant

I have not been able to view my Arlo pro 2 cams on HomeKit for the last month or so if I am on any network other than my homes wifi. In the past I have been able to view my cams on HomeKit away from home on 4g, or outside wifi. Has something changed recently?

Model: VMB4500 | Arlo Pro/Pro2 Base Station
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ShayneS
Arlo Moderator
Arlo Moderator

Hi @DrClaw

 

I was not able to replicate this issue. Please make sure you have the latest version of the Arlo app installed V3.2 & the latest version of iOS. 

DrClaw
Aspirant
Aspirant

Hi @ShayneS, I am current on my Arlo app version and one minor behind on iOS. I will download the minor and report back

 

DrClaw
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Aspirant

 arlo1.jpegarlo2.jpeg

 

@ShayneS , no change after minor update... iOS 14.5.1 Arlo 3.2

ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

DrClaw
Aspirant
Aspirant

In order to trouble shoot, I removed all devices from homekit, when attempting to reconnect I just get the spinning wheel. Do you think you would be able to send another refresh token to my base station see if this solves the spinning wheel issue?