Home Kit no longer working off wifi

[DrClaw]

I have not been able to view my Arlo pro 2 cams on HomeKit for the last month or so if I am on any network other than my homes wifi. In the past I have been able to view my cams on HomeKit away from home on 4g, or outside wifi. Has something changed recently?

[ShayneS]

Hi @DrClaw

I was not able to replicate this issue. Please make sure you have the latest version of the Arlo app installed V3.2 & the latest version of iOS. 

[DrClaw]

Hi @ShayneS, I am current on my Arlo app version and one minor behind on iOS. I will download the minor and report back

[DrClaw]

 

@ShayneS , no change after minor update... iOS 14.5.1 Arlo 3.2

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[DrClaw]

In order to trouble shoot, I removed all devices from homekit, when attempting to reconnect I just get the spinning wheel. Do you think you would be able to send another refresh token to my base station see if this solves the spinning wheel issue?