Cameras show as offline in Google Home

[morpheus2n2]

I found this post and its very similar behavior to what I have.
I have noticed that for the last few months my Cameras show as offline in Google home, I have just spent far to long relinking my account due to HTTP 400 error.
Anyway, MY Arlo app is the latest version, all my Cameras are up to date Firmware wise, and the Google Home app is the latest, my Arlo account is part of the Verisure Package if that helps.

[ShayneS]

Just wanted to provide an update. It looks like the cause has been identified and it fix to resolve this is being prepared. 

[ShayneS]

@morpheus2n2 

Thanks for the feedback. Can you provide all the trouble shooting steps you have tried so far So I can better assist?

[morpheus2n2]

Theres not many steps available to users other then unlinking Arlo and Google Home and then reconnecting it. Which I did.
I had to remove the My Arlo App to make this work otherwise you get a HTTP 400 Error.

[ShayneS]

@morpheus2n2  Are you still experiencing this symptom? 

[morpheus2n2]

Yes and no.

They no longer show as offline, however I am unable to get them to load when I select them, it will sit indefinitely trying to load through video feed

[alex_loo]

When I was trying to add ARLO as a linked app/service to Google Home, ARLO failed and returned "HTTP 400"

How to reproduce:

1. Open Google Home app (my case was Android version running on Pixel 6a)
2. "Home" >>"+" >> "Works with Google">> search for and select ARLO >> "continue" to message "link an account to control Arlo on any device" >> "Agree and continue" >> "Agree and Link"
3. "HTTP 400" bubble message will appear for some 1 second

Alex

ps: I am not asking about how to link up ARLO to GH, and I am aware of this note on "How do I connect my Arlo devices to Google Home?" 

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

Hi @morpheus2n2 I just wanted to let you know the team is still investigating this and I will be sure to provide more info as soon as possible.

[alex_loo]

---

@morpheus2n2 wrote:

I had to remove the My Arlo App to make this work otherwise you get a HTTP 400 Error.

---

hi @morpheus2n2 , I removed the ARLO (android) app, reinstalled in but then was still unable to get the ARLO account linked to Google Home (as report here, I keep seeing the HTTP 400 pop up message).

Was your case with android or iPhone?  What version of ARLO app was it for you?

@ShayneS , thanks for looking into this.  Please share updates on this showstopper issue once they are available.

Alex

[ShayneS]

@alex_loo Sure will!

[morpheus2n2]

@alex_loo  I'm android, and the Arlo app is V. 6.6.0_6060002

[ShayneS]

Just wanted to provide an update. It looks like the cause has been identified and it fix to resolve this is being prepared. 

[alex_loo]

---

@ShayneS wrote:

Just wanted to provide an update. It looks like the cause has been identified and it fix to resolve this is being prepared. 

---

good to hear that.  Thanks for the update and looking forward to the fix.

Alex