Base station not responsive in HomeKit

[Stubbzy]

New to Arlo products. Have just set up in Phone App & MAC HomeKit. Camera’s are now ‘unresponsive’ in the HomeKit so I want to ‘Remove the device from the HomeKit’ & start again. In the Arlo App when I go to ‘remove the device’ it comes up with an error saying the “Base station can not be removed because it is not responsive”. Both the base station & the App(phone) is connected to the same home wifi router so am lost as to what to do next to get them removed to reset the HomeKit setup, any suggestions?

[Stubbzy · Accepted solution]

Thanks to the Arlo support App was able to resolve the issue with the help of the chat option. Logged in & out of the App & turned the power off & then back on for the Base Station & everything is reset & working...good one 👍