Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Base station not discoverable for Homekit after error during Homekit setup

Reply
Discussion stats
  • 3 Replies
  • 457 Views
  • 0 Likes
  • 3 In Conversation
JXS
Follower
Follower

Hello Arlo support,

 

I got an error message during Homekit setup („Homekit setup failed“).
Until then, the base station was discoverable via the Arlo app and the Homekit setup process inside the app.

After this error, I cannot discover the base station anymore. Base station is also not visible in Homekit.

 

Any chance that this token reset does let me discover the station again?

 

Best,

Armin

3 REPLIES 3
ShayneS
Arlo Moderator
Arlo Moderator

I have reset your HomeKit token, please reboot your base station and try again. 

jupiterfish
Guide
Guide

Can I get a token reset also for my account thanks

ShayneS
Arlo Moderator
Arlo Moderator

Hey @jupiterfish

 

I just reset your HomeKit token for you. Go ahead and reboot your base station and try again. 

 

Thanks