Arlo vmb5000 and Apple Homekit
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same problem for me as for so many others, when trying to connect my VMB5000 to Apple homekit it ends at Discovering your device and nothing happens.
Kindly help me get this sorted, thanks.
- Related Labels:
-
Apple HomeKit
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:
How do I connect my Arlo device to Apple HomeKit?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for trying to sort this out.
Unfortunately this didn't change anything.
After removing power to the base station and powering it back up (waited 60 seconds before reconnecting power), the base station never came back up - it continued to appear offline in the Arlo app.
I therefor had to remove the base station from the Arlo app and reconnect it again - including reconnecting my 4 cameras and the doorbell.
After this was done, I again tried to connect the base station to Apple Homekit, but experienced the exact same issue - it stalls at "Discovering your device. Please wait"...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
That would be because you would need another token reset. I have reset the token again, please reboot the basestation and try again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks. Currently I am abroad and will not be able to retart my base station by physically unplugging the power before coming back in a couple of weeks.
I will return to you here if I have the same problem as last time, where the base station never came back online in the Arlo app after reconnecting the power - or if I am still not able to connect the base station and the cameras to Apple Home Kit.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@MrMolok wrote:
Currently I am abroad and will not be able to retart my base station by physically unplugging the power before coming back in a couple of weeks.
You could still restart the base station from the app. Though I don't think you can get homekit set up while remote anyway.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes I know, however the support suggested that I should remove power from the base station before reconnecting it. But as you say, I do also believe that I must be on location to get the homekit set up.
-
Amazon Alexa
97 -
Apple HomeKit
644 -
Apple TV App
7 -
AppleTV
24 -
Arlo Mobile App
57 -
Arlo Pro
2 -
Arlo Pro 2
1 -
Arlo Q (Plus)
1 -
Arlo Secure
9 -
Arlo Smart
36 -
Arlo Wire-Free
1 -
Before You Buy
29 -
Features
82 -
Firmware Release Notes
8 -
Google Assistant
73 -
IFTTT
65 -
IFTTT (If This Then That)
117 -
Installation
87 -
Modes and Rules
13 -
Motion Detection
1 -
Online and Mobile Apps
70 -
Samsung SmartThings
68 -
Security System
1 -
Service and Storage
5 -
SmartThings
73 -
Troubleshooting
384 -
Videos
1
- « Previous
- Next »