Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo base station homekit token reset

Reply
Discussion stats
  • 1 Reply
  • ‎2021-10-10 12:04 AM
  • 707 Views
  • 0 Likes
  • 2 In Conversation
krisr2005
Follower
Follower
‎2021-10-10 12:04 AM

Hello can I please get a HomeKit token reset so I can connect to HomeKit? Currently my base station cannot be found during setup.

Thx- Kris

Labels:
0 Likes
Message 1 of 2
707
1 ACCEPTED SOLUTION

Accepted Solutions
JessicaP
Arlo Employee Retired
‎2021-10-12 08:26 AM

Hi krisr2005,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

View solution in original post

0 Likes
Message 2 of 2
659
1 REPLY 1
JessicaP
Arlo Employee Retired
‎2021-10-12 08:26 AM

Hi krisr2005,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online. Then make sure that you have the latest version of the Arlo iOS app and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

0 Likes
Message 2 of 2
660
Discussion stats
  • 1 Reply
  • ‎2021-10-10 12:04 AM
  • 708 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.