Arlo Pro and Amazon Alexa devices does not display video feed. Only audio.

[Lyre]

Amazon Show 5 does not display video feed. Only audio. It used to work. Tried resetting devices, removing/adding cameras, and upgrading software. Nothing works.

[reynunez]

I am still having the same issue "Waiting for Arlo" and nothing.   I disable and enable the skill twice.  Also turn off/on the echo show devices, but nothing.

I check every camera and the base for firmware update and it keep saying "No update available", so I don't know what is the update you guys delivered.

The firmware for the base is 1.14.1.22916_1deefd

Arlo Pro 2 Camera 1 1.125.13.0_31717

Arlo Pro 2 Camera 2  1.125.13.0_31717

[drury2328]

Thank you to everyone who helped get this issue resolved

[ngl1604]

Thanks Jessica,

After disabling / re-enabling the skill I'm successully able to view all my cameras (4) from my Echo Show 5 and Echo Dot devices.  My experience so far seems much more reliable than it has ever been.

Thanks to you and the Devs for all your hard work.

[Beansmom]

I am thrilled to report that disabling the app, then reconnecting worked for me! 

[reynunez]

@JessicaP 

The fix is not working.   I’m still getting “Waiting for Arlo” , sound but no video.   I reboot the base , disabled/enabled the Arlo skills and nothing.   Did you really push a fix?

[Meechmom]

I am happy to report my 5 Arlo Pro Cameras and Echo Show are working together again for 2 days now. Thank you Arlo!

[JessicaP]

@reynunez, I have sent you a private message to reach out to you with the problem you're experiencing. Hope to hear from you through there.

[Rojoent97]

Jessica,

I do not see your message. Please advise.

[Ruppfire]

Have disabled and deleted cameras and the added it all back. My Spot still just says the camera isn’t responding.

[340duster]

Thank you Arlo, my camera and Alexa are working fine, really  appreciate the quick turn around.