Arlo Pro 2 not working with FireTV 4k when connected to Echo device

[anwwa]

Hey all,

I have a frustrating issue that I cannot seem to find a fix for.  Essentially, my set up is 4 Arlo Pro 2 cameras, base station, along with a FireTV 4K connected to my TV which is controlled by my ECHO dot 4th gen. 

When asking "Alexa, show my front door" - if the command is spoken directly into the FireTV remote, it works fine without any issue.  However, if I issue the same command but ask it through the ECHO, the TV will turn on, and it will display "Waiting for Arlo", and then revert back to the Firestick homescreen.  I found this exact issue posted on youtube (with a ring door bell), but here is the link to explain what happens: https://www.youtube.com/watch?v=X6FkeYFRQJU

I have tried removing the cameras, disabling the Arlo Skill, tried using different ECHO devices.. and the same thing keeps happening.  

Anyone else with a similar issue or any suggestions?  Thanks!

[JessicaP]

Hi anwwa,

If you're still experiencing problems where your Arlo Pro 2 camera is not working properly with your Amazon Alexa device, please contact the Support Team so they can assist you further. You will find several options for contacting support in the provided link.