Apple HomeKit token reset

[m1jacob]

Can I get a token reset for apple HomeKit please?  Thanks. 

[JamesC · Accepted solution]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[m1jacob]

That got it. Thanks. Much appreciated. 

[Mul51]

Hi

if possible could you send a token reset to my account please.

basestation VMB4000r3

Thanks in advance

Peter

[ShayneS]

Hi @Mul51

Can you bring your base station online and I can reset the token.

Thanks

[N124]

Can i get a apple homekit token reset? Base station asks for qr code upon installation

[ShayneS]

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[N124]

It’s still asking me for apple homekit QR code after reboot. My device never came with that code

[ShayneS]

@N124

Can you try removing and re-adding the Arlo app.

[N124]

I removed it but no change. Still asking for apple homekit qr or set up code

[ShayneS]

I reset all your device's HomeKit tokens, go ahead and reboot your base station and try again. You can try removing th app agin if you like as well. if this doesn't't resolve the issue, we may need to do a factory reset on your base station.

[N124]

I removed it and added it back.  I also held down the reset button, but no change.  Still asks for apple HomeKit QR code.   Do any of the hubs actually come with a code?

[ShayneS]

@N124

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[N124]

Yes I contacted them but they have no solution 

[ShayneS]

@N124

I'll escalate this for you, the escalation number is: 43254827

Someone from the escalations team will be reaching out soon. 

[anothersteve]

Hi can I also get a reset token for my base station please? I can’t get HomeKit to see it.

@JamesC 

[ShayneS]

@anothersteve

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you