Arlo|Smart Home Security|Wireless HD Security Cameras

Apple HomeKit stuck at "Discovering your device. Please wait."

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mzamat
Aspirant
Aspirant

Hi there. Made the mistake of removing my base station from homekit, and now I am receiving the page that says "Discovering your device. Please wait."  Can you please reset my token? My email on the account is the same as the email used to sign up for this forum.

 

thanks in advance

7 REPLIES 7
JamesC
Community Manager
Community Manager

mzamat,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

mzamat
Aspirant
Aspirant

hi there. can you re-send it? it does not appear to have worked

mzamat
Aspirant
Aspirant

Hi 

 

Following up on my previous message. Can you please re-send the token?

mzamat
Aspirant
Aspirant

Hello?

JamesC
Community Manager
Community Manager

mzamat,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Retired_Member
Not applicable

I have the same issue, can you please send a token reset to my base station?

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?