Apple HomeKit stuck at "Discovering your device. Please wait."

[slash128]

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

[Kway13]

The Arlo base station I have is VMB4000r3

[JessicaP]

Hi Kway13,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[jmmmmh]

I need a reset token please, too. Thank you.

[Kway13]

Thank you!!! Reset token 100% worked!!

[Timmmah]

Same issue - could I also get a token reset? Cheers!

[JessicaP]

Hi jmmmmh, Timmmah,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[jmmmmh]

Thanks, works!

[NielsV]

I need a reset token too. Thank you.

[samdale12]

Sir, Ma’am, I think I might need one of these token resets too. Would be amazing if we could action these ourselves!

[JessicaP]

Hi NielsV, samdale12,

I've sent a token reset request to your Base Station/SmartHub that should resolve the issue. Please reboot your Base Station/SmartHub (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[NielsV]

Still can’t connect my base station with the homekit. I unplugged the base station en did a restart.

[JessicaP]

Hey NielsV,

I've sent a token request to your Base Station again. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[jackattack]

It seems I need another reset token sent. Nothin about my setup has changed. The Arlo app should have an option to send a reset token so that we don’t have to contact support every several months.

[JessicaP]

Hi jackattack,

I've sent a token reset request to your Base Stationthat should resolve the issue. Please reboot your Base Station(remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?