Apple HomeKit stuck at "Discovering your device. Please wait."

[slash128]

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

[JessicaP]

Hi Navamuel,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[jimzarloaccount]

JessicaP,

With your help, I finally got it working. Thank you for your help and your patience.

[HackneyMark]

Any chance of getting a token reset send to my base station so I can reconnect my Arlo Pro 2 cameras?

[JessicaP]

Hi HackneyMark,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[HackneyMark]

Thank you so much JessicaP.  All set up, again!

[Aasi]

Could I also get token reset send to my basesttion with arlo pro 2 cameras

[Ajthomas99]

I have also experienced this problem. My Arlo app will not discover my base station so I can connect it to HomeKit. I’m stuck

[JessicaP]

Hi Aasi and AJthomas99,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Bek00l]

Hi Jessica, same issue with me, always stuck on waiting for device discovery. Can you help?

[Aasi]

Thanks I can now see homekit after restart and perhaps there was also software update installed at the same time

[Plumpmouse]

Sorry to also ask, but I’m having a similar issue with HomeKit integration. Any chance I could get a token reset as well?

[JessicaP]

Hi Bek00l and Plumpmouse,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Bek00l]

Hi JessicaP, sorry to say it didn’t work for me 😞 I guess I’m homekitless

[Plumpmouse]

Thanks so much - that worked for me after a power reset. 

[JessicaP]

Hey Bek00l,

I've sent a token request to your base station again. If you're still having issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[kyoungho-shin]

Please send reset token to my arlo station. (I can't find the way to reply on an existing discussion.)

[JessicaP]

Hi kyoungho-shin,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[kabocha]

Hi JessicaP,

Sorry, yet another ‘me too’ request for a reset token for my VMB4000r3 base station! I’d be very grateful if you could send this for me.

This is the second time I’m having this problem - I needed the same support a few months ago when setting up HomeKit with Arlo in the first place. The cameras have since stopped responding to HomeKit.

It is pretty disappointing (a) that the problem exists at all, and (b) there’s not even a self-service way to fix it (eg through your web app). 

Is any product engineering work taking place or planned to fix this?

Thank you,

Richard

[JessicaP]

Hi kabocha,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Jonlennon]

Hi, pls sent a token reset request. Thank you.

[JessicaP]

Hi Jonlennon,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[ethan_rose]

Hi there,

Could I please get a token reset? I have the same problem with the base not being detected in the Homekit setup page.

[gjsiemon]

Could I also get a token reset for my Arlo Pro basestation?  Homekit integration just stopped working and I am unable to get it going again.

[CopilotUK]

I'm still not able to connect to Homekit so not sure the Token Reset is the answer for me - what else can I try?

[LCanato]

hi

Can you make a reset token in mine too?