Arlo|Smart Home Security|Wireless HD Security Cameras

Apple HomeKit Token Reset

Reply
Discussion stats
  • 2 Replies
  • 555 Views
  • 0 Likes
  • 2 In Conversation
YT_wong
Aspirant
Aspirant

I am using Arlo VMB4500r2 with the latest firmware & Apple iOS 16. After connecting the basestation to Apple HomeKit, I am unable to see the linked cameras on HomeKit. Will a token reset help with this situation? Thanks! Pro Base Station Single-LED VMB4500 

2 REPLIES 2
JamesC
Community Manager
Community Manager

YT_wong,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

YT_wong
Aspirant
Aspirant

Thank you for the token reset. I try to connect the BaseStation again to HomeKit, this time the firmware update was successful, however, the Arlo cameras still wouldn’t show on the HomeKit and with a note saying Accessories not support. May I ask if this has something to do with iOS 16 or simply because the Arlo cameras are no longer supported by HomeKit? Thank you!