Amazon Echo show can’t show video

[Aoscos]

When I ask Alexa to show me the cameras, Alexa says that the camera is not responding, that check the network connection and power supply.
When I go to Arlo App, there is not problem to access the cameras, all is working well.

[Aoscos]

I’ve disconnect the base station, the Amazon echo show and I’ve disabled the skill and nothing works....

[JessicaP]

Hey Aoscos,

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[hipphop]

I am in same boat. My Echo Show stopped showing Arlo camera. Alexa tells me, “Sorry, I didn't find a device called {Arlo}” even though the skill was enabled and working before.

[Aoscos · Accepted solution]

Hi hipphop,

I’ve just fix the problem. You need to do the next steps:
1. Disable the skill in Alexa App
2. Make a factory reset in the echo show: Go to Settings (slide down screen and the icon is on your left) > Device Options > Reset to factory Defaults > Reset but retain Smart home Device Connections
3. Wait until the reset ends and enable the skill again
This steps works for me, good luck!