Added myself in my mom's account as grant access and then added Alexa skill for Ultra 2

[KJSS]

I got some ultra 2's at costco few days ago. My mom set up them in her email. I added my self in her app as a friend and granted my self access. I then added the alexa skill in my account and linked it to arlo. I then said search for devices. But no arlos found. I can cast to tv. But I would like the skill working so I can use an echo show or something.

[JessicaP]

Hi KJSS,

Are you trying to add the Arlo Alexa Skill for grant access user or just for yourself as the main account holder?

[KJSS]

I am just trying to enable the alexa skill. Dont care how its done.

[JessicaP · Accepted solution]

The reason I ask is because if you're adding the Arlo Alexa skill as a grant access user, you will not be able to use the skill unless you're a main account holder.

If you are the main account holder, try to disable and re-enable the skill and see if that works.

Feel free to read here to learn how to enable the skill: How can I pair my Arlo cameras with Amazon Alexa?

[KJSS]

That worked thanks.

[KJSS]

Actually the cameras started showing up on my account even though I am not the primary.

But now when I say alexa show me the front door on my fire hd 10 or 7 it just says waiting for arlo. Then goes back to main screen.

[JessicaP]

If you're still having problems with nothing showing from your Alexa device, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.