Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
This version of the Android app was released in preparation for the launch of Arlo in one of our new markets, China. In order to make the Arlo app available in China, we needed to satisfy Baidu’s SDK requirements for additional user information during app installation. During the installation process, if we determine that the user is based in China then, and only then, we initiate protocol and data exchange with Baidu server. We realized that this may be a cause of concern for our Arlo users in other parts of the world and have been actively working on a new Android app version that will remove the communications with Baidu from our worldwide app. The new Android app version will be released as soon as development and testing work is complete. The Chinese version of our Android app will continue to satisfy Baidu’s SDK requirements.
With regards to mobile phone data access, this is a requirement paving our way towards the development of geofencing features for Arlo.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.