Arlo|Smart Home Security|Wireless HD Security Cameras

× Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.

× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Community

Join Now Sign in Help

Reply

my iphone 6 is the added device to our free arlo account. when using my iphone 6 there seems to not be a mode feature as there is on the android phone. I can not locate it. my husband's phone has no issues and he can locate the mode, he looked on my phone and can not locate it. I reset the app, deleted the app, resigned in, nothing.

thanks

1 REPLY 1

apeace,

Are you logging in on your device via shared access through the Grant Access feature? If so, on the primary account, access rights need to be enabled for the shared account to allow access to mode features.

JamesC

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.