cant get Arlo to discover my arlo app

[Resto825]

cant get Arlo to discover my arlo app on my smart phone. . what to do ????

[Resto825]

Can't get Arlo to discover my smart phone ???

[JamesC]

Resto825,

Is your smart phone connected to the same network as the base station? In order for the app to find the base station it must be on the same network.

JamesC

[Bernkearn]

I have the same problem

[Bernkearn]

My smartphone app will not discover arlo base station

[jguerdat]

Did either of you read the post 1 or 2 messages up from yours? The mobile device must be on the same network as the base to allow setup. No 3/4G. As usual, if you want help, you need to give details as to what you've tried.

[dathornt]

Yes i read the above.  It is plugged into my fios router,  both lights are green but the phone just spins with no connection. 

[jguerdat]

But you haven't told us if the phone is on WiFi, which it must be. If it is, you may need to reset the base by holding the reset button until the LEDs flash amber and try setting up again.

[dathornt]

Thank you very much.  I had tried a reset but seem to remember it told me to hold reset button while pushing reset.  As soon as i reset everything worked.  Anson thank you!