Arlo|Smart Home Security|Wireless HD Security Cameras

Why do I only ever see 6 days worth of recordings?

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cruiserandmax2
Apprentice
Apprentice

Since we've had our Arlo Wire-Free camera, our library bage on the cloud only shows 6 days worth of recordings (using the free service). I looked at the size of all the videos over six days and they did not total more than 36MB- nowhere close to the 1GB allowed.

 

Has anyone else noticed this?

 

 

 

 

2 REPLIES 2
jguerdat
Guru Guru
Guru

First off, there is no more space limitation - Netgear has confirmed this.

 

As for only 6 days, the usual reason is that nothing was recorded on that 7th day or the videos were deleted.  My library shows not only today but the 7 previous days.

cruiserandmax2
Apprentice
Apprentice
That is strange- our camera is definitely making multiple recordings every day and we are not deleting any. Last night when I posted it was only showing the current day plus the 5 previous days (that's what I called 6). I just looked now and it has one from this morning plus the previous 6- but it sounds like you are getting 1+7. Maybe something weird just happened. I'll post back if it doesn't get up to seven..

Thanks for the response!!