Arlo|Smart Home Security|Wireless HD Security Cameras

Vidoes from this morning disappeared from the server

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CAinCA
Aspirant
Aspirant

I got up this morning and had videos on the server.  I watched them to see which ones were woth down loading.  There were several that I wanted.  After I watched them another camera tripped so I watched that video.  I went to go check the boxes for the videos that I wanted to download and they were all missing.  They had all disappeared.  Why did this happen.  Has anyone else had their videos disappear?  I'm furious.

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jguerdat
Guru Guru
Guru

Much more than likely they're there. Without actually seeing what happened it's a guess but I'll bet if you check again, everything is fine and available. If needed, try logging out and back in - sometimes that clears display problems. Also, if the videos were from yesterday and none had been re order today until that new one triggered, the display will change days to the latest. You would then have to select yesterday in the library to see your old videos.