Video won't play on Chromebook (Acer 710)

[nochancenine]

Video from the live Camera or Library won't play on my Chromebook (Acer 710).  Anything that can be done about this, like installing a browser extension or something?  The videos do play fine on Chrome on a Windows 8 PC, just not in Chrome on a the Chromebook.

Anyone else have a Chromebook that does or doesn't play video from the Arlo?

[DanielT]

At this time, Chromebook is not officially supported. I'll reach out to the development team and add this as a requested enhancement.

In the meanwhile, can you confirm that Flash is installed as a browser plug-in?

DanielT

Netgear Arlo Customer Support

[nochancenine]

Yes, the Chromebook has Flash

http://www.adobe.com/software/flash/about/

When I go to this URL in Chrome on the Chromebook it plays the short Flash video and shows:

"You have version 16,0,0,305 installed"

What I also experience is if I choose Download on a video in my Library, it does download, but doesn't play the downloaded video either.  It downloads as an .mp4 file.  When I open the .mp4 file it pops up as if it will play, but will not play.

[Copland]

Yes, can you please come up with an app for chromebook!!!

[TooBig2Fail]

I also have a Acer Chromebook 15, and not able to play or view saved files as well.

This should be an easy fix I would think, and I must say I was a little more than upset to see that I can not play, save, or view any files.

I am surprised this was not thought out a little more, as Chromebooks are gaining more and more popularity every day. At this time in 2013 - 2.9 million Chromebooks were sold to end users, and another 7.3 million Chromebooks will be sold during 2015. This is an upward growth of 27% compared with 2014.

For me I just purchased the one Arlo camera, and I see a very nice product so far. I do plan on upgrading by adding more cameras in the future just as soon as Netgear/Arlo team adds Chromebook support.

Thanks, Arlo Team!

Looking forward to seeing a Chromebook fix, and soon after, me purchasing three more cameras for my video surveillance of my property.

[ivanr]

Has this issue been resloved?  I have sevarl chromebooks and non can play your videos.  

[JamesC]

ivanr,

Currently the chromebook is not supported. I don't have anymore information on whether it will be in the future or not but I will keep you posted if that changes!

Thank you!

JamesC

[TooBig2Fail]

Any update?

Or should I just go another rout and get a different system?

[eye_on_crime]

I have the Acer Chromebook 11 and the videos do not play either. I can, however, download the videos to my google drive, then play them as MP4 format. This is a hassle though because it takes a few minutes to download each video. I hope Arlo fixes this issue. 

[boss239]

I finally firgured it out! Go to chrome://flags and disable hardware-accelerated video decode, presto! 🙂 Please share this with other Chromebook users.

[ivanr]

It worked for me too.  So Arlo support was unable to figure this out for months?  Amazing.

[jguerdat]

The list of supported browsers has been posted from the beginning.  You're using an unsupported configuration so you have to figure it out. 

[ivanr]

That list includes Chrome so it is only logical to assume it will work on a Chromebook.  It always worked fine on Chrome on a PC.

[jguerdat]

That would be true as long as the Chromebook version of Chrome includes Flash. Otherwise, it's just like any mobile version of Chrome.

[grover66]

I have been able to watch live feeds from my cameras, but not recorded videos. I was able to get it working by changing my User-Agent to look like Internet Explorer 10, using User-Agent Switcher extension for Google Chrome.

Mike 🙂