Unable to live view and recording only 1sec

[deslee74]

After updating to the new software, I can't use the live view and the motion recording only record for 1 sec instead of 10secs. Anyone got this problem and are there any solution?

[deslee74]

By the way, I'm using iOS 9.2 and andriod 5.0. All having the same problem.

[nicholshornlake]

I have mine set for 15 seconds, and it's recording 19 seconds. Why, I don't know.

[deslee74]

Now my cameras are rendered useless after the so-called upgrade. Can the support do something on this?

[McFlurry]

I have the same problem since the update, no live view an no motion records. I've already removed all the device an reinstalled, still don't work. I hope there will be soon a solution.

[jguerdat]

Has anyone placed a trouble ticket?  That's the official way to get support.

[Nifer]

I work for NETGEAR. We are aware that there is a minor issue with the system recording an extra four seconds. We have a planned fix for this issue that we hope to have available at the end of next week. We appreciate your bringing this to our attention and ask for your patience as we resolve the issue.

I checked with our engineers and we have not seen the reported issue with live view and recording for only one second. If this behavior persists, we encourage you to contact our support team for professional troubleshooting and resolution. Thanks for sharing your concern with us!

[gilbo2]

I had this 1 second manual record problem a couple of days ago so restarted the base station. It has been ok since but I do not often record manually.

[deslee74]

I have performed reset on my router, base station and cameras. Still the same issue. Everything is working fine until the latest software update.

[gilbo2]

Might not help but try starting and stopping a manual recording both with the record button, that's what I do now, ie don't stop with the pause button.

[deslee74]

The problem is there is no live video streaming at all.

[gilbo2]

I would send Negear a support request email to look at your problem for you. In the meantime my last thought is to try setting the recording duration in your rules to say 15 seconds to see if it "resets"the timings.

[McFlurry]

I had to reset my base and reinstall all the devices, now everything works fine.

[deslee74]

I have perform reset of my base and reinstall, still the same. May I know what exact steps you took to get it work?

[jguerdat]

When you reset the base be sure to use only the reset button now. Does that make a difference now?

[McFlurry]

I've reset the base and then removed it, maybe its better first remove the base and then reset it. Then just go thru the normal installation for the base and then ad the cameras. This was the solution for my problems.

[Nifer]

We have just released base station firmware v1.7.1_4638. This firmware should eliminate the extra four seconds of recording some customers experienced. Please let us know if you continue to experience issues. Thank you for the feedback you provided that helped us identity and resolve this issue.

[deslee74]

I still facing the same problem, cannot live view and recording. Will need to send my set to the service centre.

[jguerdat]

I'm not sure live viewing, etc. is necessarily a hardware problem.  What firmware versions are installed in your devices? Are you using the app or browser?  What version app? What browser? Have you tried the other method as well as a different browser? What steps have you tried to troubleshoot?

[deslee74]

I'm using the latest firmware v1.7.1_4638 (just updated today). I have tried all the methods like reset, reinstall and remove my apps also. I have tried different apps from ios, andriod, laptop browser chrome, ie and firefox. All have the same problem. I'm give up on trying other method. This all happened when they upgrade the software to version 2.0

[deslee74]

I even setup a new account using a another email, still cannot solve the problem.

[JamesC]

deslee74,

Please contact the Arlo Support Team to further investigate this issue. Feel free to send me a private message if you have an additional questions or concerns.

JamesC

[Nifer]

Deslee74 -

I agree with JamesC. Since this new firmware did not resolve your issue, I think it would be faster and more successful for you to work directly with our support team, thank you!