Arlo|Smart Home Security|Wireless HD Security Cameras

Set up camera and got a motion detection every 30 seconds

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Snoweman
Aspirant
Aspirant

https://arlo.netgear.com/hmsweb/users/library/share/link/18D7D0486B2B4FA2

 

It seems as thought the brightness of the concrete is causing problems with the camera iris and setting off the motion detection.  I was getting motion detection with sensitivity set to 1% and brightness both high and low.  Thoughts?

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TomMac
Guru Guru
Guru

Many times users try to cover to large an area and get a lot of false triggers...

 

While it may be IR reflecting off the concrete as the sun/shadows change, the concrete it self shouldn't trigger a record event.

Try and cover a smaller area , max range for the PIR with people is about 20ft, angle the camera down to eliminate sun problems.

 

 

I f you have more than one camera, try swapping them and see if the problem follows that camera, there is always a chance of a camera defect.

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Snoweman
Aspirant
Aspirant

I swapped out the camera, and put it about one foot away from a wall with no motion around it.  I got notifications the wall was moving every 30 seconds.  The replacement camera I put out on the driveway is doing fine.  Now, how do I get a replacement for the defective camera?

Snoweman
Aspirant
Aspirant

I rebooted the camera with the motion problem.  It still thinks inannimate objects are moving.  Need to find out how to get a replacement.

TomMac
Guru Guru
Guru

to contact Netgear;

 

http://www.arlo.com/en-us/support/contact.aspx?cid=wmt_arlo_referral

 

 

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JamesC
Community Manager
Community Manager

Snoweman,

 

You might also consider removing the camera from your system and then going through the sync process again to see if you still get the same behavior.

 

Log in to your Arlo account and navigate to Settings > My Devices > select the affected camera > Remove device. After the device has been removed, go through the sync process to reconnect the camera to the base station.

 

If you are still getting the same behavior, please contact the Arlo Support Team for further investigation.

 

JamesC

Snoweman
Aspirant
Aspirant

I contacted Netgear, and they had me go through all the steps I went through before.  They then determined the camera to be defective and gave me an RMA number.  I have to pay the shipping back to Netgear, which I think is complete horse-poop.

 

Shouldn't they pay all the shipping to replace a recently purchased defective product?  I am still debating on taking the enitre system back to the store where I bought it and let them deal with Netgear. 

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