Arlo|Smart Home Security|Wireless HD Security Cameras

Schedule input not being remembered/taken

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Jlockhart29
Aspirant
Aspirant

I work shift work and am always having to change the motion times on the schedule in the moble app. I will go into the app and set all 7 days  for the entire 24hrs to all motion off. It will "green" block the entire calander as it should. Then I will begain to add the times I want all motion on. The problem is some times when I hit save it will take the all motion on data that I just entered and sometimes it will ether completly ignore it or block out the whole 24 hrs with all motion on. This seems to be getting worse. BTW I tried to adjust the schedule using the home computer and am having simular problems. For instance I input all motion on from 12am untill 2:30am for Monday-Thursday and it may take it. Next I input all motion on from 3:30am till 6:00am Monday-Thursday. I want an hour from 2:30am till 3:30am for the motion to be turned off as I will be in and out between waking up and leaving for work so I don't want ARLO constantly going off. Remember all boxes were green when I started for all motion off. When I hit save it may take the extra time that I want all motion on or it may not remember anything. Just and actual example but it work the same with any combination. Any ideas? Thanks for any help.

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JamesC
Community Manager
Community Manager

Jlockhart29,

 

I have not been able to replicate the issue you describe when using the schedule. What browser/mobile OS are you seeing this behavior on?

 

JamesC

Jlockhart29
Aspirant
Aspirant
Android 5.0 and Firefox on home computer. With it doing the same on both the app and computer I'm sure it's something that I am doing wrong but for the life of me I can not figure it out. Just now I attempted to "reset" the schedule from having several days with motion off and the motion on at different times back to a blank week as it were. I think this is where the problem may lie. How do you do this? If you select 12am to 11:59pm that leaves 1 minute of the 24 that may be screwing things up. If you select 12 am to 12 pm then it just goes to noon. How do you correctly reset the whole schedule to all motion off so I have a blank week to begin with?
jguerdat
Guru Guru
Guru

2 things:

 

1) 12:00 AM to 11:59 PM doesn't leave a minute exposed - it works through the whole minute.

 

2) To clear the schedule on the app, click on the various timeframes you have set and simply deselect all days and save.  For the browser, select the timeframe and then Delete.