Arlo|Smart Home Security|Wireless HD Security Cameras

No video in Libray after Alert

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CB_Florida
Aspirant
Aspirant

 

I have two Arlo wireless cameras.

 

One is over a year old, the other is months old.

 

They are positioned to record motion on the outside of my home.

 

Both have worked beautifully, until recently.

 

The camera in the front of the house is not uploading all of the time. Last night, it worked, this morning it didn't -- it detected motion, I got the alert, but no email, and no video in the library. This has happened a few times before.

 

The only thing I did, was change the batteries, then I got these problems. This may be coincidence, I'm not sure...unless there was an update that was installed when the camera went back online, and the update had a bug... (I don't have this issue with the other camera.)

 

Something definitely changed...

 

Is there a fix in the works?

 

 

 

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JamesC
Community Manager
Community Manager

CB_Florida,

 

Is this happening on any other cameras or just your camera at the front of the house?

 

Consider swapping the location of the affected camera with a camera that is behaving correctly to further isolate the issue.

 

JamesC

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