Arlo|Smart Home Security|Wireless HD Security Cameras

No "System has entered away home" notifications for friends

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GTunney
Apprentice
Apprentice

Hi Everyone,

 

New to the world of Arlo Pro and I'm having a slight issue with my system.

 

Both my wife and I have iPhones, she is set up on Arlo as a Friend but has full access rights and her own account.

 

We use the geo-fencing feature on Arlo to activate the system as we come and go at different times due to work commitments.

 

When I leave geo-fence area and she is away from home I get the 2 notifications below but she only gets notification 1. Same applies to when I'm at work and she leaves the geo-fence area. I get both and she only gets 1.
1. "You have left the geo-fence area"

2. "System has entered Away mode at Home"

 

Has anybody else had similar experience? I'd ideally like both phones to get notification that the system is armed / disarmed.

2 REPLIES 2
JamesC
Community Manager
Community Manager

GTunney,

 

Which notification is she receiving? I will escalate this to clarify if it is intended behavior.

 

JamesC

GTunney
Apprentice
Apprentice
She receives notification 1

"You have left the geo-fence area"