Geofencing with one account and two phones

[Ballz]

we have two iphones with arlo installed and both with arlo location services set to on

we have one master account

when iphone belonging to master account leaves the house, geofencing is armed even though the other iphone is at home.

why doesn't geofencing arm ONLY when both iphones leave perimeter and disarm when either iphone enters perimeter?

maybe it does but I can't get it to work, please help

[JamesC]

Ballz,

Geofencing is designed to operate on a "first in, last out basis". This means that if any device is in the Geofencing radius the "Home" mode will enable, and the "Away" mode should only enable when the last device has left the radius.

For this to work be sure the app stays logged in, is running and location is enabled on your devices. If the app is logged off/not running Geofencing will not work.

When using multiple devices, the secondary devices should be logged into the app via shared account through the "Grant Access" feature so that both devices are logged in using the mobile app. Take a look at this article for more information: How do I add and manage multiple mobile devices for geofencing?

Geofencing is still a Beta feature at this time and the engineering team is working hard to improve it. We appreciate any and all feedback related to this feature.

JamesC

[LGI]

The real problem here is the enigmatic, labrinthian user interface.  Why don't you just post a site map that shows a user where all of the various toggles are??  I was having the same problem with two users.  Then, while stumbling around blind in the app, I came upon the toggle to grant my wife authority.  Jeeze!  How hard would it be to map your site??

[beccanels10]

Where did you find that setting? I have granted administrative rights, but we are still having the same problem. I leave with my device, the other device is at home, mode still switches to away mode. I then have to manually change it to home.