Geofencing (away) not working for second device on arlo q

[nmbrg]

I have added my girlfriends account to my arlo so we both can use the geofencing.

But for some reason it doesn't work that well.

When I'm home and she's away the arlo stays in home mode.
When both of us are away the arlo switches to away mode.

But when she's home and I'm away, the arlo switches to away mode.

Looking in the settings the arlo registers her device correct as it says she's in the zone (home). So why does it switch to away mode when only she is home?

[nmbrg]

Forgot to mention that its a "VMC3040 Arlo-Q HD with Audio".

[JamesC]

nmbrg,

Geofencing is designed to operate on a "first in, last out basis". This means that if any device is in the Geofencing radius the "Home" mode will enable, and the "Away" mode should only enable when the last device has left the radius.

If you are having trouble with this, consider refreshing your enabled devices within Geofencing settings. Disable all listed devices, save and then enable the devices again.

Also be sure the app stays logged in, is running and location is enabled on your devices. If the app is logged off/not running Geofencing will not work.

Geofencing is still a Beta feature at this time and the engineering team is working hard to improve it. We appreciate any and all feedback related to this feature.

JamesC

[nmbrg]

I know how it works, but thanks anway. 🙂

i've tried refreshing the devices and removing them/adding them again. Everything is logged in and enabled as it should on her phone.

[rotheone]

I have exact same issue. Setup per the recommended process.

[nmbrg]

for me the problem solved itself a couple of days later.

no idea how, as i didnt change anything.

[JamesC]

rotheone,

Did you try the troubleshooting steps above? Refreshing enabled devices has helped some users who experience this issue.

JamesC