Email Notifications Stopped Working

[dpnaugle]

So sometime in the past week my emial notifications stopped working. When Motion is detected, I still get the push notifications but nothing in my email.

I have added arlo to safe list but still nothing.

Can not seem to figure out what has chenaged.

Hotmail

iphone

PC

DN

[JamesC]

dpnaugle,

It sounds like your email provider could be filtering or blocking Arlo alert emails. You could try adding a secondary email to see if notifications arrive at a different address to further isolate the issue.

JamesC

[dpnaugle]

How do you add a secondary email address. The only way I could figure how to do that was to give access to myself on a different email. Is there a better way?

This is a  spontaneous issue anoying... Alerts@arlo is on my safe sender list too.

[TomMac]

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dpnaugle wrote:

How do you add a secondary email address. The only way I could figure how to do that was to give access to myself on a different email. Is there a better way?

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To add another email... go to MODE

Pick the MODE you want and then click on the EDIT pencil for that mode

Once that, pick the first camera ( you must add the email for each camera you have ) click EDIT

At bottom of page near email notifacation there's a " + " sign in a cirlce, click on that and add another email, then save.

[peterK]

I am having the same issue.  Just started on or about 9/17 or 9/18.  All e-mail notifications to my XXXX@outlook.com (which is my registered e-mail) stopped.  The secondary e-mail account, XXXX@yahoo.com was still working.  I had to remove all accounts and enter a new primary e-mail for the accounts (a g-mail account in this case).  That worked, but now the secordary e-mail is not working.  This is really annoying.  Please fix the bug!

[JamesC]

peterK,

It sounds like the affected email is filtering or blocking emails from Arlo. Be sure the emails are not arriving in a spam/quarantine folder. You might also consider contacting your email provider to inquire if the emails are being blocked.

JamesC