Email Alerts/Video Recordings - Not Getting, or Getting Very Late

[Francie]

I am also having this problem!  And it is getting worse!  We have had a break in and were not able to catch the car in the cul-de-sac despite having 3 cameras set up there!(with the sensitivity at 100%!)  Alerts but no video!  Very upset!   Like I said it's getting much worse!  Please get it fixed. Also can't view my email alerts if over 24hs old!  Why? 

[Schorschi · Accepted solution]

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Francie wrote:

Also can't view my email alerts if over 24hs old!  Why? 

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The links expire after 24 hours. The videos should still be accessible in your library though. Just have to make sure you get to them before the seven-day retention period is over - assuming you're on the basic (free) subscription plan.

[chrissherri]

My cam stopped alerting my email

[jguerdat]

Check your mode(s) to ensure notifications are enabled.