Connection Failure message

[epfaff]

Every time I log on to my account from my PC and try to view live video, I get a Connection Failed" message.  I can view live from my iPhone and iPad.  Why can't I view live from the arlo website?

[Hometheatremave]

I have the same problem. I think it has to do with my Bitdefender program blocking a port.

I've had no success with either Chrome nor IE.

[jguerdat]

Do a search for "bitdefender" in the Search for Answers box above.  There are suggested settings reported in the threads found.

[Hometheatremave]

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jguerdat wrote:

Do a search for "bitdefender" in the Search for Answers box above.  There are suggested settings reported in the threads found.

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Thanks so much. I entered "arlo.netgear.com" in the Whitelist under web protection and now it works.

[epfaff]

I am still not able to view live from a PC or Mac.  I have tried different browsers.  It is very frustrating.  I can view from my iPad and iPhone on the same browsers with no problems.

[jguerdat]

Try flushing the caches on the computer browsers and run them in safe mmode or a mode without extensions.  Maybe, just maybe, there's a common extension that's causing the problem?  Is there anything that's in common with both computers, such as antivirus/-malware software?