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Arlo iOS 2.3.2 app crashes

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esophoria
Guide
Guide

Since updating to iOS 10.2.1 with my iPhone 7+ the arlo app will not present the login screen and then crashes. The app is now useless to me.

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StephenB
Guru Guru
Guru

Moving this to the Arlo forum.

JamesC
Community Manager
Community Manager

esophoria,

 

Consider uninstalling the Arlo mobile app and download a fresh version from the app store. Do you still see the same behavior?

 

JamesC

esophoria
Guide
Guide

I have installed and reinstalled the app several times without solving this issue.  My neighbor now has the same issue.  No surprise I talked him into buy the Arlo system.  We also have the same iPhones.

 

This behavior begun with the recent update to iOS earlier this week.  

 

Any other advice?

esophoria
Guide
Guide

I may have solved this issue-- it turns out deleting the app from my iPhone is simple and that didnt work.

 

Here is what I did:  I synced my iPhone to iTunes.  I then deleted that app on my iTunes and then synced again.  It no longer existed in the list of apps in my library.

 

On my iPhone- I then installed it as a fresh app.  So far it is working.

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