Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo app does not handle time zones properly

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CynanOlwydd
Tutor
Tutor

I just discovered an issue with the Android Arlo app. If you are in a time zone where the date/time is behind your Base Station time zone, you can't view recordings in the app. This probably is only relevant around midnight times.

I had three alerts for motion emailed to me, this motion occur at 12:17 am central time on the 14th. I am currently in California, 2 hours behind. That makes it 10:17 on 13th. I cannot scroll the date to the 14th. It stops at 13.

On the web interface, it does show the recordings in my library (and on the 14th ). I'm sure I will be able to get them as soon as my phone date changes to the 14th.

Cynan

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JamesC
Community Manager
Community Manager

CynanOlwydd,

 

I will look into this issue. Were you able to view the recordings when the date changed?

 

JamesC

CynanOlwydd
Tutor
Tutor

Yes, when the date changed to 14th, I could see the recordings.