Android app not updating

[jguerdat]

None of my devices running 5.1.1 or 6.0x are updating the app - always downloads 10.09MB and tries to install but fails.  I rebooted, uninstalled the old app, have plenty of storage space, etc.  I created a trouble ticket but wanted to see if anyone else is having issues with the update (no, I'm not asking if you don't like the update).

[TomMac]

Sorry J ... mine for Android went fine , but running 4.4 os

[snip3rboy]

Hi jguerdat,

Is it possible for you to get logs from the Android devices that have issues installing the update?

[jguerdat]

I have an old Samsung Nexus rooted and running Marshmallow that I can try to grab a logcat from. I can also root my Nexus 10 if that doesn't work out. Once I have a useful log, what should I do with it? (Be nice, now...  😀)

[snip3rboy]

Take out all private items in the log and send me a private link to download it. I hope it gives clues to why your install is failing.

[jguerdat]

Found the problem from slogging through the logs. It's not appropriate for this forum but suffice it to say it was caused by a conflicting app. I'll send you a PM about the reason.