Arlo|Smart Home Security|Wireless HD Security Cameras

Added user with full user rights can no longer delete videos

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gwm-1
Initiate
Initiate

Ever since the arlo app update, my wife has not been able to use the phone app to delete videos as an added user granted full access rights. Everything works in the app up to the point of deleting, but the delete button is grayed and not accessable. We uninstalled the app on her phone and I deleted and reinviited my wife with granted full access. She can delete videos online via laptop, but not through the phone app.  Please fix the arlo app for andriod or provide the solution here. Your response is requested. Thank you.

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j1knows
Aspirant
Aspirant
I have the exact same scenario. Please fix this Netgear.
JamesC
Community Manager
Community Manager

We are currently investigating this issue and hope to have a a resolution as soon as possible.

 

JamesC