Arlo|Smart Home Security|Wireless HD Security Cameras

Live Chat Support Not Working

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typace
Tutor
Tutor

I've tried chrome, firefox, and safari and all of them will get to the start live chat and once you click the start the live chat, it opens a new window for the chat but nothing ever displays on it. I even let it sit for 5-7 minutes and nothing ever came up.

Need help with my Arlo Pro 2 camera not detecting motion anymore.

6 REPLIES 6
typace
Tutor
Tutor

I'm using chrome on my laptop and nothing appears on the live chat page either.

TomMac
Guru Guru
Guru

Just tried it on Fire Fox and no issue to live chat

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Morse is faster than texting!
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typace
Tutor
Tutor

I tried Firefox and had no luck with it.

JessicaP
Arlo Employee Retired

Hi @typace,

 

Have you tried to clear your cache or cookies on your browsers or try incognito mode to see if that helps?

Arlo2user
Star
Star

Hello: Were you ever able to chat? I've tried on and off for two weeks on four different devices (desktop, laptop, iPad and iPhone) and get that same blank box after selecting "Start live chat." Unbelievable lack of customer care.

JessicaP
Arlo Employee Retired

Hey @Arlo2user,

 

What web browsers are you using to try chatting with live chat? We recommend using the latest version of Mozilla Firefox or Google Chrome.