Can’t login to community

[JerChe]

Hi,

I’ve been having issues logging in to my account on community. I keep getting an error message stating I need to contact arlo support.
I had to create a new account just to post this.

[JessicaP]

Hi JerChe,

Do you have a screenshot that shows you're receiving an error message when logging on to your original account?

[JerChe]

please see attached snapshot of error message.

I've tried to reset my password but I still get the same error message.

[JamesC]

JerChe

Are you able to login using your community information at my.arlo.com ?

JamesC

[JerChe]

Yes I am able to login on my.arlo but not on community