Deleted IMPORTANT videos without my permission!! what is going on????

[Retired_Member]

Do NOT update your Arlo app!!!  They just deleted videos without my permission! I had footage of a crime that was committed that I needed as evidence. 

When I called the help line they said they deleted all the videos and there is no way I can get them back.  I said it was unauthorized and I told them they just destroyed evidence that may save someones life and they just said sorry it's deleted and they can't do anything about it.  They said this over and over and over as if they were reading it from a script. As if it was a common compliant.  This was obviously a help line that is in another country.  So they had them saying the same thing over and over.  

I'm so frustrated because I LOVED Netgear and Arlo becasue they gave me the footage of something I suspected was going on.  They made me feel safe and secure. And then they DELETE the only evidence I had without permission.  

This is ridiculouis! I'm contacting an attorney and the local DA about this.  

[TEMPA]

Just curious - if the footage was so important why not download it to your own system and back it up?

[jguerdat]

Exactly. In the past, folks whined that their privacy was potentially at stake by having videos out in the cloud after being deleted.  Arlo responded, perhaps abruptly, by changing the policy to "delete means delete". Maybe lawyers had something to do with it, maybe it's just a response to customer complaints.

I have a couple of Python scripts that automatically download yesterday's videos to the location of my choosing (can be local, Dropbox, whatever as long as the system sees it as a folder or drive).  I didn't write them but have been providing them for anyone who wants to do the same thing.  It takes a little setup but it's not hard.  PM me your email address and I'll send them out to anyone.