wireless intial setup times out

[henrymilo]

In initial setup arlo wireless times out before I can even get through terms and conditions. Its a reburbished unit.

[WeAreTheBorg]

Having the same problem.  Saw a few posts in another thread with a number of people having the same problem this evening.  Hopefully it is just temporary.  I've set up another Arlo system previously and it was super simple.

[EAJ]

Same issue here. I wonder if a large influx of new customers crashed the servers? Very frustrating. Hope it's resolved soon!

[TomMac · Accepted solution]

UPDATE COMPLETED: Tue 2nd of May, Arlo team is performing an emergency update to the cloud

[ Edited ]

‎2017-05-02 11:03 PM - edited ‎2017-05-03 12:45 AM

Dear Arlo customer,

On Tue 2nd of May, Arlo team is performing an emergency update to the cloud from 9PM to 9:15PM Pacific Time. Arlo users may not be able to log into the Arlo apps or the web portal during this 15 min update. But rest assured the cameras will continue to function as expected during this update and your recordings will be updated to the cloud as expected. 

After the update is complete, you will be able to login and access all your camera activity as usual. We apologize for this inconvenience, and appreciate your patience and understanding.

UPDATE - May 2nd at 9:20 PM PDT

The update to the Arlo cloud has been completed with minimal down time. Users that may have attempted to log into the Arlo app or web portal during that time may have seen an error of "Incorrect Username or password". You should no longer encounter this issue now that the update is complete. 

If you are still experiencing unexpected behavior with logging into Arlo please let us know at Arlo Support.

Thank You,

Arlo Team

[TomMac · Accepted solution]

Dear Arlo customer,

On Tue 2nd of May, Arlo team is performing an emergency update to the cloud from 9PM to 9:15PM Pacific Time. Arlo users may not be able to log into the Arlo apps or the web portal during this 15 min update. But rest assured the cameras will continue to function as expected during this update and your recordings will be updated to the cloud as expected. 

After the update is complete, you will be able to login and access all your camera activity as usual. We apologize for this inconvenience, and appreciate your patience and understanding.

UPDATE - May 2nd at 9:20 PM PDT

The update to the Arlo cloud has been completed with minimal down time. Users that may have attempted to log into the Arlo app or web portal during that time may have seen an error of "Incorrect Username or password". You should no longer encounter this issue now that the update is complete. 

If you are still experiencing unexpected behavior with logging into Arlo please let us know at Arlo Support.

Thank You,

Arlo Team