Arlo|Smart Home Security|Wireless HD Security Cameras

vmb3000 - My base station is not being detected

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Sgallowway
Aspirant
Aspirant

OK I am back. Trying one more time before I try another system. I reported this issue back in late July early August. My base station is not being detected. I have tried another base station and it is doing the same thing, NOTHING. You turn them on, the progrma says it is trying to connect and nothing happens. On the station itsself, the first three lights appear in green. The on light, the internet light, and the camera light. I have two base stations and six cameras.

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jguerdat
Guru Guru
Guru

The fact that you have 3 green LEDs implies that either something is wrong with the base or that cameras have been detected and are connected.  Try resetting the base by using the reset button until the LEDs flash amber.  Is anything listed in Settings, My Devices?  If so, remove them.  Verify that only 2 LEDs are on and green - power and Internet. Then try setting the bases up using the Add Device button on the Cameras tab.  If that works, sync the cameras to the appropriate base.

 

ANy luck?