unable to claim device

[Kayleen]

I am receiving a message that says "we are unable to claim this device,.  To get help, please contacting us later and Arlo is currently unavailable"  I have had this device since it was brand new.  I just changed the batteries and now i have this problem.

Please help.

Kayleen Lyman

[jguerdat]

Are you logging into your app/browser using the proper credentials?  I haven't heard of this before, only when folks are trying a new install of apparently previously used equipment.

[TomMac]

Contact Netgear support... it may be the unit is claimed under another account...It can only be cleared by Netgear.