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two step verification on new phone

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dryflys
Aspirant
Aspirant

I have a new phone. when i open the app and go through the sign in, the two step verification sends a push to my old phone (not in use) and i have a choice to send that code to my email, which i do. However, when i enter the code it says "this device cannot be trusted right now. try again". I have been trying for a week. 

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JamesC
Community Manager
Community Manager

If you uninstall the app and download again from the app store, do you still experience the same behavior?

 

JamesC

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JamesC
Community Manager
Community Manager

If you uninstall the app and download again from the app store, do you still experience the same behavior?

 

JamesC

dryflys
Aspirant
Aspirant

Tried that and it didnt. just did it again and it did work. thank you.