- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Over the last couple weeks my iPad keeps getting auto-logged out from the Arlo app. Probably every couple days. It roughly corresponds to the latest app release. This is not happening on our 2 iPhones. The iPad is old and running iOS 12.5.5. The iPhones are new-ish and running the latest version of iOS. The message:
Error
Re-login required. To maintain your account security you must re-enter your password on all signed in devices.
Even though it says I need to re-enter on all signed in devices, in actuality it is only the iPad that requires me to re-login. Anybody else seeing this? How do I work around it?
- Related Labels:
-
Arlo Mobile App
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi jasonEm,
For further assistance with your Arlo app saying to re-login every couple of days, please navigate to Settings > Support in the Arlo App for service options available to you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi JessicaP,
I'm having a problem similar to Jason's: I login to the Arlo app on my iPhone (iOS 15.3) with TouchID, and that always worked until the 3.5.10 app update. Now, at least once a day it makes me enter the password.
You advise using Support in the app. But that makes me choose either one of my devices to support, or "Subscription". What should we choose when the problem is online or a basic problem using the app itself? My philosophy is that every place where we are asked to choose a category, there should always be "other", since I rarely see a category list that is complete (or understandable).
Mike
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
First started 17 December 2021 in AU.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi mrlabonte,
You can choose either of your Arlo devices that have supports live chat/phone support.
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
525 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
135 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
757 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
897 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
1,978 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,701 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »