one camera works and the other still does not work

[sonny-sydney792]

One of the camara keep pop up with a message Device Offline.  Sometime it works for less than a minute, then the message pop up again.  Every time the front red lights of camara (sensor) stay on and does not turn off.  I restarted the system, turn off back on, check the battery even change new one.  I go online and follow instruction again and again but still one camera works and the other still does not work.  Spend over 2 frustrating hours, please help.

[jguerdat]

Try swapping camera positions to see if the issue follows the camera or position. Remove the camera from Settings, My Devices and resync. Verify your various firmware versions with what's listed in the Firmware Release Notes section here.  If all fails, you may be able to swap at the store or open a case withsupport here.