no play button for recordings within email notifications

[JG2]

I receive email notifications, but when I click to see the recording there is no play button. After 3+ years this just starting happening. I have reset the base station and cookies are allowed on the search engine. Any help would be appreciated.

[brh]

@JG2

If you are not using the Arlo PC IDE or the mobile app to view the recording, it could be thar many browsers are disabling Flash for viewing videos. I am not sure how you are viewing the videos.

Brian

[jguerdat]

Flash isn't required to view the library, just for live viewing and Pan & Zoom in Settings. 

Are you trying to view the recordings from the library or by following the link from an email notification?

[brh]

@jguerdat I don't understand it when he says cookies are allowed on the search engine. Do you understand what he is saying. I don't think he should need cookies in the mobile app or the IDE.

Brian

[jguerdat]

No idea on the cookies/search engine thing.

[JG2 · Accepted solution]

@jguerdat and @brh thank you both for your replies. I was viewing the videos on my phone directly from the email notification that was sent.

It is working now, but not really sure what happened. Thanks again