Arlo|Smart Home Security|Wireless HD Security Cameras
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master plan not assigned on the account error after charging Apple Pay twice. I need this updated

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  • ‎2024-07-17 06:17 AM
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KTLITTLE
Follower
Follower
‎2024-07-17 06:17 AM

I went to pay for my plan and got the following message:

"master plan not assigned on the account"

 

It has charged my Apple Pay twice for 17.99 and I do not have access to my footage whatsoever.

I need a refund and my account updated with my plan I paid for. 

 

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-07-17 07:57 AM

I have escalated your concerns to support. Please allow a few days for them to reach out to you. 

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