looking to raise a support request for my arlo camera

[pdalal]

I am looking to raise a support request for my arlo camera covered under warranty til Oct'18. I have put the request through via site multiple times but I have not recieved any response in more than 4 weeks. How do I claim my support under warranty?

This is the reponse I get after submitting request:

"Thanks! We’re ready to help you with this product:"

Thanks,

[jguerdat]

Are you using the options found when using the Contact Support link at the bottom here?  Some folks have gotten snookered into using bogus sites found using an Internet search instead.  Did you get a case number?  If so, PM @JamesC with it.

[JamesC]

pdalal,

I was able to look up your open support case and it appears an agent is currently assisting with the issue you've raised. Please let me know if you need further assistance.

JamesC