it is saying I'm not connected to the internet

[corvette02]

it is saying im not connected to the internet. netgear is camera isnt 

[jguerdat]

Be more explicit.  Are the LEDs on the base lit?  All 3?  What color? What have you tried?

[Handyguy]

Led is amber, arlo app is saying device not connected.

[Handyguy]

Recently changed from hot spot router to Hughes internet with router.

[jguerdat]

Sounds like you're not in the US.  Folks outside of the US using ISP-supplied routers have noted issues with the router's setup that had to be resolved by changing router settings or having the ISP replace with a newer model.  Do you have access to the router config?  Ports 80 (http), 443 (https) and 123 (ntp) to netgear.com must be open.

[smeagal30]

all light are ligted grreen

[jguerdat]

If all LEDs are green but nothing is working, I'd perform a factory reset by pressing the reset button until the LEDs flash amber. Start over and see if that helps.

[JamesC]

smeagal30,

What device/browser are you seeing an error message on? Do you see this same behavior on a different device/browser such as the mobile app?

JamesC