Arlo|Smart Home Security|Wireless HD Security Cameras

iPhone app Password Issue

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TonySC
Aspirant
Aspirant

For some reason my password will not work on my phone or my wifes. The same password works on the PC. Ive deleted the app and reinstalled. Ive clicked the Reset password, went through the steps and it never sends me an email to reset.

 

Anyone else have this issue? iPhone 7 V10.3.3

 

Update: Now i can't get in through the PC. I guess it kept me logged in from before. I logged out and now it's doing the same thing. Tried resetting password but never get an email.

3 REPLIES 3
TomMac
Guru Guru
Guru

Contact Netgear Support for reset of password if unable to do it from the prgm/app

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Morse is faster than texting!
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TonySC
Aspirant
Aspirant

I tried and it just put me in an automated voice "loop". 

JamesC
Community Manager
Community Manager

TonySC,

 

Are you sure you're using the correct email address? If so, please contact support for further investigation. You will find several options for contacting support in the following link: Arlo Support Team

 

JamesC