i need to change the email address i signed in with

[mrsimendoza]

i need to change the email address i signed in with.  I checked under profile and you can only change your password.  does anyone know how to change the email addressed I used when i originally signed up.  thanks.

[Hula_Rock]

Sign into your account,  Settings>Account>Profile.

[operasinger]

This is not accurate. If you click Settings, there is no option for "Accounts." There is one for "Profile," but you cannot change the email address. I find this utterly frustrating because, apparently, there is no way to edit your email address. Why not?

[operasinger]

Also, the Help link goes no where. There is no Help.

[jguerdat]

As usual, it's in the FAQs here:

https://kb.arlo.com/4118/How-can-I-change-my-Arlo-user-ID

[operasinger]

The page that you showed me is INCORRECT! Going to Settings > Profile, then entering a new email address does not work. This is what I'm trying to tell you! There's a green checkmark in that field, but clicking on it does nothing. There is no Save button. So the user cannot change their email address.

Please someone give FULL instructions how to do this.

[jguerdat]

Did you also enter your password as the page states? Maybe telling us the blow-by-blow description of what you're trying will help.

[operasinger]

Enter the PW? It doesn't state to enter a PW anywhere. What are you talking about?  I'm not trying to change my PW.

I entered my new email address in the field, and a green checkmark apperars. That's all that happens. But clicking on the checkmark does nothing.

[jguerdat]

Re-read the page. starting with step 4:

4. Enter the new email address in the Email field.
5. Enter your current password.

 

6. Click or tap Save in the upper right corner.
7. Click or tap Log Out.